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Frequently Asked Questions

Have questions about Dr.Nutrinect's transformative products? Explore our FAQ page for clear and concise answers. Elevate your well-being journey with expert insights and guidance.

  • It is easy to update your Dr.Nutrinect account and view your orders any time through 'My Account'. My Account' allows you complete control over your transactions on Dr.Nutrinect. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details about your Wishlist.

    • Payment Pending Authorization: Your order has been logged, and we are awaiting authorization from the payment gateway.

    • Payment Authorized, Order under Processing: Authorization has been received from the payment gateway, and your order is being processed by the seller.

    • COD Verification Pending: Your order has been received by us, but it is processed only after a verification call is made to your number, and you verify the COD order.

    • Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

    • Order Cancelled: The order has been cancelled.

    • Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

    • You will receive an email containing the details of your order when the seller receives it and confirms the same. In this email, you will be provided with a unique Order ID, a listing of the item(s) you have ordered, and the expected dispatch or delivery time.

    • You will also be notified when the item(s) are shipped to you. Shipping details will be provided along with the respective tracking number(s).

    • Unfortunately, products listed as 'Sold Out' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability.

    • You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

    • There are zero hidden charges when you make a purchase on Dr.Nutrinect. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

    • There are zero hidden charges when you make a purchase on Dr.Nutrinect. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. You would be charged Rs 50 delivery charges if your order is less than Rs 500. Also a Rs 30 COD charges are applicable if your COD purchase is less than Rs 500.

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